Contact Us
Whether you've spotted something that needs updating, want to ask about how we rate the highest payout online casinos, or simply have feedback on a review, this is the page to use. We read every message that comes through, even if we can't always reply as quickly as we'd like.
What we can help with
Online Casino is an independent research and comparison site covering online casinos available across Canadian provinces. We're not a casino ourselves, and we can't process deposits, withdrawals, account verifications or bonus disputes on behalf of any operator. If your question falls into one of the categories below, here's the fastest route to an answer:
- Account or payment issues at a specific casino — these need to go to that operator's own customer support team, since we don't hold player account data or funds
- Questions about a review or rating — reach out to us directly and we'll point you to the reasoning behind a score or an offer listing
- Corrections or outdated information — if a bonus, payment method or licence detail has changed since we last checked it, tell us and we'll look into it
- Concerns about gambling harm — visit our Responsible Gambling page for support resources before doing anything else
- General site or editorial questions — our About Us page explains who we are and how we approach reviews, which may already answer what you're looking for
Before you get in touch, a few things worth knowing
Our team researches and rates online casinos operating in the Canadian market, focusing on areas like payout speed, banking options, game selection and bonus terms. We do not accept payment from operators to influence rankings, and we're not in a position to intervene in disputes between a player and a casino — that responsibility sits with the operator's support desk, and in some cases with the licensing body that oversees it. If you're dealing with an unresolved payout issue, your first step should always be the casino's own support channel, followed by whichever regulator issued its licence.
It also helps to know that no online casino guarantees winnings, fast withdrawals or bonus eligibility for every player. Terms such as wagering requirements, maximum cashout limits and country restrictions vary by operator and can change. If something you read on one of our pages seems out of date, that's exactly the kind of thing we want to hear about.
What to include in your message
To help us respond usefully, try to include:
- The page or review your question relates to, if applicable
- A clear description of what you noticed, are asking about, or would like changed
- Any relevant dates, since bonus terms and payment options at Canadian casinos are updated frequently
We won't be able to advise on individual account balances, verification documents or withdrawal timelines specific to your casino account — those questions belong with the operator directly.
A note on independence
Online Casino may earn a commission when readers sign up with an operator through links on this site. That relationship never decides how a casino is rated or ranked, and getting in touch with us won't change a listing's position — our Terms and Conditions set out how the site operates in more detail. If you think an offer, rating or piece of information needs a second look, tell us why, and we'll review it on its merits.
For readers based outside Canada or looking at other markets, our Non Gamstop Casinos UK 2026 guide covers a separate audience and set of operators — worth a look if that's closer to what you're after.